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Terms and Conditions

By using our services you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website and services, you agree to comply with these Terms and Conditions.  If you disagree with any part, please do not use our services.

2. Services Provided

MyPetNova offers emotional support services, including grief support and remembrance resources for pet loss. Our services are not a substitute for professional medical or psychological advice. If you require medical or psychological assistance, please consult a licensed professional.

3. User Conduct

You agree to use our services respectfully and withhold the privacy of other users you may interact with. Any abusive, threatening, or inappropriate behavior towards staff or other users may result in termination of services without refund. 

4. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy, available on our website.

5. Limitation of Liability

MyPetNova is not liable for any direct or indirect damages that may result from the use of our services. We strive to provide valuable resources, but we do not guarantee specific outcomes related to grief or emotional healing.

6. Payment and Refund Policy

All payments for services are due upon booking.  Please contact us if you feel you are entitled to a refund.   

7. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services after changes are posted signifies acceptance of the revised terms.

8. Contact Us

If you have any questions or concerns regarding these Terms, please contact us.

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